All returned checks are subject to a $35 service fee. Why? We are charged every time a customer's check bounces, therefore the customer is responsible for the resulting fee. (So don't write bad checks and all will be well!)
All work will be done in a professional manner and will meet the manufacturer’s requirements for installation. All newly installed equipment is subject to manufacturer’s warranties and ClearBlue Waters will assist in warranty claims in items sold by ClearBlue Waters and/or Outdoor Leisure.
We understand that things don't always work out like you expect. That's why we accept returns of most of our merchandise. There are a few exceptions we do not accept, including test kits, test strips, and reagents. All returned items are subject to a 15% restocking fee. All returns must occur within 30 days of purchase.
Sometimes, we don't have the part you're looking for, but usually we can order it and have it shipped to our retail location for pickup. However, if it is a part we don't normally keep in stock, or you are a first time customer, we require payment up front. This is to prevent an unnecessary buildup of stock that can't be sold.
Here at ClearBlue Waters, we have a reputation for accurate results and reliable advice. We are always glad to help out customers with any pool or hot tub problems you may have.
However, you must be a paying customer of ClearBlue Waters to take advantage of the advising services we offer. This includes water testing! We do not offer advice for chemicals or products purchased at other locations. As a growing business, we cannot afford to support other businesses by providing advice for their products.
If you are not a paying customer of ClearBlue Waters but you would still like our help and advice, you will need to set up an appointment with a service technician. All advising appointments are subject to a consultation fee. Call 252-353-2345 for details.
ClearBlue Waters is proud to be affiliated with Pool Safely, an organization to help spread awareness on the importance of pool safety. Visit their website or come by our warehouse for brochures that can help save lives this summer!
All service professionals at ClearBlue Waters are CPO Certified.
ClearBlue Waters is a registered member of the Association of Pool and Spa Professionals.
 |
 |
 |
